Questions
and answers
Will Mudwalkers fit my shoes?
99.99% yes. If your shoe size is between 3 (US) and 13 (US).
Strechy material makes it easy to put on. Mudwalkers come in 3 sizes (S, M, L) to fit all shoes. To make sure they will fit, see this size chart for details.
How do I clean my Mudwalkers?

If you are outdoors just wipe them with a kleenex, or better yet, with a wet wiping cloth. When at home, just put them in the washing machine and let them dry naturally. (Do not put them into a dryer, or do not expose to sunlight)

What colors can I choose from?

Mudwalkers come in 7 colors:

  • Tranparent (kind of white)
  • Pink
  • Purple
  • Gray
  • Green
  • Blue
  • Black
What is your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

You may return your products for any reason for a refund or exchange within 30 days of the date of delivery. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
Can I change or cancel my order?

Yes you can. After placing your order you have 24 hrs. to change or cancel, untill your product gets shipped. After product is shipped, see our return policy for details.

Do you ship internationally?

Yes, we ship internationally. 

 

What types of payment are accepted?

All orders can be paid with Paypal. You can pay with your PayPal account, or if you don't have one, you can also use your credit or debit card.

 

PayPal accepts the following cards:

  • Visa / Delta / Electron
  • MasterCard / Eurocard
  • Maestro
  • American Express.

Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo.

What are shipping times?

Due to this whole worldwide COVID-19 situation, shipping times are a bit longer, but we are doing our best to ship your Mudwalkers ASAP:

  • Estimated delivery to USA is 5-13 days.
  • Estimated delivery to United Kingdom is 10-20 days.
  • Estimated delivery to Canada is 10-20 days.
  • Estimated delivery to New Zealand is 10-20 days
  • Estimated delivery to Australia is 5-16 days
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
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